At Dynamic Life Health Center, we want to provide the personalized care and attention you deserve. Preparing for your appointments as a new patient is a crucial step toward that.
We understand that navigating any new healthcare system can be daunting. To help you start your experience smoothly, here are the steps to take before, during, and after your first new patient appointments.
We believe informed patients make empowered decisions about their health. That’s why we want to empower you with the knowledge and guidance you need as you embark on this journey to health and wellness with us.
Your First Step: Contact Our New Patient Coordinator
Before you begin your new patient journey, your first step is to contact Our New Patient Coordinator. She will discuss your symptoms and concerns to ensure you are a good fit. She will also give you pricing information and appointment protocols, schedule your first two appointments, and send you detailed information about the next steps.
Call our New Patient Coordinator at 817-539-6168. Or fill in the inquiry form below and tell us the best way to reach you.
Preparing For Your First Appointment as a New Patient
Before your first appointment, we will ask you to complete a detailed Health Questionnaire. This is vital to the treatment process and will help us get to the root cause of any issues you are experiencing. You’ll fill out this information on our patient portal as follows:
- Once you have made your appointment, you will automatically receive an email inviting you to create an account on our patient portal called “Cerbo.” You will need to create a username and password.
- Once logged in, please select the “Questionnaire” button on the right-hand side and complete all forms.
Additional information you will need to upload to the patient portal:
- Current Test Results: If you would like Dr. Berutti or PA Melanie Martin to review any recent test results, upload these to the patient portal as well. Select the “Labs & Documents” button to upload. Any documents uploaded to the patient portal must be in PDF or JPG format. You can also fax the test results to us at (817) 912-1603.
- Medical Insurance Information: Enter your medical insurance information into the patient portal. Select the “My Account Details” button to enter this information.
- Current Medications and Supplements: Select the “Medications and Supplements” button to enter this information.
You must complete all forms and other requirements no later than 72 hours before your appointment. However, the sooner you complete them, the better.
Our providers take your health care seriously, and we need to allow the time to review all your paperwork and prepare for your appointment. This will ensure we don’t cut into your appointment time.
What to Bring to Your First Appointment
To make your visit as relaxing and convenient for you as possible, please bring the following to your appointment:
- Your driver’s license or photo ID
- All medications and supplements you are currently taking in their original bottles
What to do if You Need to Cancel
If you need to cancel or reschedule your appointment, you must notify us as many days as possible in advance of your scheduled appointment and no later than 72 hours before. You will lose your deposit if you cancel or reschedule within 72 hours of your appointment time.
Because we spend up to an hour and fifteen minutes with each patient, a cancellation that falls outside our guidelines creates gaps in the schedule. We want to provide prompt, excellent health care to every patient; this cancellation policy enables us to be fair to everyone.
Your First New Patient Appointment
Your first appointment will be 75 minutes long. This appointment will consist of first meeting with the nurse and then with your provider, Dr. Berutti or PA Melanie Martin. A longer appointment means you have quality time with your provider, so she can address all your symptoms and concerns without being rushed.
Your provider will also write your lab orders at this appointment.
Your Lab Work
We do not expect you to get your lab work drawn on the same day as your appointment. However, serum labs must be drawn at least two weeks before your second appointment to ensure we get your results back in time.
That’s why we strongly recommend you schedule your lab appointment immediately after your first new patient appointment.
- We use LabCorp and Quest for bloodwork. Most insurances cover lab work, but if you have a high deductible or no insurance, we offer significantly discounted pricing through LabCorp. We do not draw labs in our office.
- Hormone saliva testing is done every three months for the first year. Saliva testing is an out-of-pocket expense and not covered by insurance. Hormone saliva testing can identify exact imbalances that do not show up on a blood test. Your provider will discuss the importance of saliva testing during your visit.
- Take your driver’s license and insurance card with you to LabCorp or Quest at the time of your lab draw.
Your Second New Patient Appointment
At your second appointment, we will thoroughly review all your lab results with you. Based on your specific results, symptoms, and history, we’ll discuss your specific diagnosis and treatment plan to address deficiencies, imbalances, and other issues.
Future Appointments
Once you have completed your initial new patient visit and follow-up, your appointments will be every three months for the first year.
Regular appointments will allow you to meet with your provider to discuss your test results, adjust your treatment plan for your hormone therapy, medications, or supplements, and address any concerns.
After your first year, follow-up appointments are needed once every six months to monitor and balance your levels and for continuing prescriptions.
We order hormone saliva testing at your new patient visit and every three months for the first year. Shifts in diet and exercise, stress levels, and other factors can affect your hormone levels.
You can rest assured that we will get to the bottom of your health issues. This isn’t always a quick fix since there are often multiple areas of causation. It typically takes six months to a year to address all your concerns, identify all root causes, and titrate your prescriptions to what works best for you.
We offer New Patient Membership Savings Packages
We now offer Premium Membership Packages that provide exceptional healthcare benefits while enjoying significant savings.
With our premier membership, you will gain access to top-tier medical services, personalized care plans, and exclusive perks.
Click here for more information on these packages.
Insurance Coverage
In terms of your office visits, we are an out-of-network provider. Here’s why:
When a practice chooses to accept insurance, insurance companies tell the practice how much time they can spend with the patient, what illnesses and conditions they can treat, and how they can treat it.
To get to the root cause of various non-optimal conditions and provide the best quality treatment, we need more time with our patients and more treatment options than insurance companies will work with.
If you have a PPO plan, your insurance company may reimburse you for part of your office visit costs. This depends on your insurance company, what type of plan you have, and your deductibles. We require payment at the time of the appointment, and we will provide you with the necessary paperwork to file for reimbursement with your insurance provider.
If you are on an HMO plan, most likely, your insurance will not cover any of the cost of your office visits.
Your insurance will frequently be able to cover all or most of your lab work. Labs ordered by our office are typically covered the same as if written by your regular doctor.
What to Ask Your Insurance Provider
To find out what your insurance will cover, call the customer service phone number on the back of your insurance card. Then, ask a few basic questions:
- First, let them know you plan to see an out-of-network provider. Most PPO plans realize people would prefer to see a provider that they have researched or that comes highly recommended. Ask what the deductible is and what percent they will reimburse you for the office visit with an out-of-network doctor or physician assistant.
- Tell your insurance company that your out-of-network provider will order some very comprehensive lab work. Ask them precisely what percentage of the lab costs they will pay. If they cover less than 75%, you may be better off using our laboratory discount program. Both Dr. Berutti and PA Melanie Martin will work within your budget.
Additional Payment Information
Our office requires all patients to have a credit card on file. We will store your credit card information securely in our electronic financial system.
You can also use your Health Savings Account (HSA) or Flexible Spending Account (FSA) to cover the costs of your appointments and lab work.
COVID Protocols
Our office is open to all patients for in-office appointments or to pick up supplements. Please advise our office before your appointment if you are experiencing COVID-19 symptoms or have knowingly been exposed to someone with COVID-19.
We will be happy to conduct your appointment by phone. Please note that Dr. Lyn Berutti and PA Melanie Martin will give you the same undivided attention over the phone as they would in our office.
While we no longer require patients to wear masks at the clinic, we ask that if you are experiencing respiratory issues and/or fever, please call us ahead of time. We are happy to conduct your appointment over the phone.
Communication
Once you’re a patient at our clinic, we strongly encourage you to use the portal to communicate with our staff for a quicker response time. You can do so by logging into your portal and selecting the “Secure Message” button on the right.
If you have an urgent or time-sensitive concern, contact our office at 817-912-1600 ext. 2.
If you’re not yet a new patient, please contact our New Patient Coordinator, who can answer any questions and help you get started. Call her at 817-539-6168.
We Are Excited to Help You Achieve Your Health Goals
We hope this has given you the information you need when starting as a new patient. Your health and well-being are our top priorities, and we want to provide you with the best possible care and support throughout your journey.
By taking the time to prepare for your first visit, you’re ensuring a smoother experience. Plus, you’re actively contributing to the effectiveness of your treatment plan.
Remember, health is a journey, and we are committed to working together to help you reach your destination. We look forward to guiding you toward greatly improved health and well-being!
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